A practical toolkit of questions, prompts and active listening techniques to help you shift from surface-level responses to genuine co-production conversations. This guide shows you how to move from brief, transactional answers like “it’s fine” to meaningful dialogue that reveals what really matters to people. Learn how to use open questions, prompts, active listening, and curiosity to invite stories, experiences, and deeper insights. The guide includes practical examples you can try straight away, plus an exercise to help you reframe closed questions into open ones that encourage people to share more.
Where to next?
We’ve created an interactive guide to help you find exactly what you need from our resource library.
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